MassHealth’s Electronic Visit Verification (EVV) program is now live, and all Home Health Agencies providers should be actively working in their selected EVV systems. If you haven’t already, you should have registered through the Provider Self-Registration Portal and begun using either the Sandata EVV system or your approved Alternate EVV Vendor to meet the requirements of the 21st Century Cures Act.

To support providers during this transition, MassHealth and Sandata are offering several live webinar training sessions to help you get comfortable with the system. Whether you’re brand new to EVV or need a refresher on data entry and visit maintenance, there’s a training for you.

Contacts and Resources 

Massachusetts Detailed Instructions for Onboarding for a step-by-step guide on how to get started. 

Recordings and materials, including Frequently Asked Questions, from all previous Town Halls at Sandata On-Demand.

Questions and Answers from the Commonwealth to help navigate EVV policies. 

For technical help in using the EVV system, please Submit a Request via Sandata On-Demand.  You may also call the Customer Support line at 833.511.0164.

For general questions about the Massachusetts EVV program, please email EVVfeedback@Mass.gov. You can also visit the MA-EOHHS EVV website for more information.  

For general questions about the Massachusetts EVV program, please email EVVfeedback@Mass.gov. You can also visit the MA-EOHHS EVV website for more information.   

Session 1: EVV System Overview

Date: April 30, 2025

Time: 2pm – 3pm ET

REGISTER HERE

This session will provide a comprehensive MA EVV overview and review the key support resources available. This session is applicable to providers who have chosen either an Alternate EVV Vendor or Sandata EVV.

Session 2: Data Entry

Date: May 7, 2025

Time: 2pm – 3pm ET

REGISTER HERE

This session will cover essential topics to help provider administrators in creating employees and adding their clients to the Sandata EVV system. This session will be most helpful for providers who have chosen Sandata EVV.

Session 3: Visit Maintenance

Date: May 14, 2025

Time: 2pm – 3pm ET

REGISTER HERE

This session will cover essential tasks related to visit maintenance, resolving exceptions, and generating compliance reports. This session will be most helpful for providers who have chosen Sandata EVV.

Note: The live learning sessions will be recorded; parts of which may be used as an EVV training resource.