Every patient and family deserves excellent communication, compassionate care, and timely support. As public reporting requirements grow, home health and hospice providers must understand what truly drives CAHPS outcomes—and what doesn’t.

A new national study sheds light on the predictors that matter most.

What the Research Shows

• Structured Teamwork Works. Agencies that adopt a disciplined interdisciplinary team (IDT) model—similar to hospice—see measurable gains in experience of care.
• Commitment Matters. Improvement initiatives only succeed when organizations have the time, resources, and leadership alignment to follow through.
• Turnover is the Top Driver. Staffing stability is the strongest predictor of higher CAHPS scores across the board. High turnover consistently leads to weaker patient and caregiver experience.

These insights are clear: improving CAHPS requires intentional design, strong teams, and an investment in retaining staff.

Now is the time to act.

If your organization is preparing for new reporting pressures, value-based purchasing, or upcoming licensure changes, these findings offer a roadmap for building a stronger patient-centered culture.

👉 Download the full report to understand the data, the lessons learned, and the practical strategies agencies are using to move their scores in the right direction.

https://advisors.berrydunn.com/cahps

Your CAHPS scores reflect the care experience you deliver every day. This research can help you make that experience stronger—one team, one process, and one commitment at a time.